Shipping & returns

Domestic Shipping

*** Please note that EQ3 items are not eligible for flat rate shipping - please contact us for specific rates. 

Canada

We offer a $15 flat rate shipping fee for most orders within Canada, shipped via Canada Post parcel service. This is a trackable service. Larger packages may incur additional shipping fees. Please keep in mind that we are way up North and Canada is a big place. Postal service takes longer to and from our area.

In a hurry? No problem. Please contact us and we can arrange a faster shipping option, subject to applicable Canada Post rates.

United States

*** Please note that EQ3 items are not eligible for flat rate shipping - please contact us for specific rates. 

We offer a $20 flat rate shipping fee on most small package orders going to the United States, shipped via Canada Post parcel service. Larger packages may incur additional postage fees. Please keep in mind that we are way up North and Canada is a big place. Postal service takes longer to and from our area.

In a hurry? No problem. Please contact us and we can arrange a faster shipping option, subject to applicable Canada Post rates.

International

At this time, our web shop is only set up to ship within Canada and the United States. If you’re an International customer, contact us and we’ll look into shipping rates for your area.

For Mail Order Returns & Exchanges

Please contact us within 7 days of receipt if there are any problems with your order. We offer exchange or store credit on eligible purchases (no refunds). Items must be in unused / unworn condition with original tags & packaging intact. Please note that purchasers are responsible for shipping costs both ways for exchanges and returns.

For Instore Pickup Returns & Exchanges

Merchandise in its original packaging & unused/unworn condition may be returned for exchange or store credit within 10 days of purchase - with receipt.

Seasonal, Personal Care, Consumable, Sale items and Special Orders are not eligible for return.